Using Virtual Cards
How do I use a virtual card for purchases?
You can access your cards in your wallet to use in the following ways for purchases or payments: Hovering over the card numbers will expose the full card, for sharing verbally or in person Clicking anywhere on the card will copy the full card, which ...
Refunds or credits for virtual card transactions
There may be a time that a refund or credit is issued for one of your virtual card transactions.For Go, the refund or credit will ONLY go back to the source card, rather than your virtual card.The virtual card within Go will still appear as if the tr ...
Adding transactional receipts
Once you’ve made purchases with your virtual card, transactional details will arrive to GO from your cardholder bank (24-72 hours). If "receipt upload" has been enabled by your Company Administrator*, you can access the card in your wallet to find ...
Disputed transactions
In case you want to dispute some charges for a particular merchant or transaction, log in to your AmEx card account or call the number on the back of your card and talk to a Customer Service Representative. The process to find a resolution is execute ...